Refund and Returns Policy

At Koabear, we want to ensure your complete satisfaction with your apparel purchase. However, we understand that occasionally a return or refund may be necessary. To assist you, we have established the following Return and Refund Policy:

  1. Eligibility:
    • To be eligible for a return or refund, the item must be in its original condition, unworn, unwashed, and with all tags attached.
    • Please note that certain items, such as intimate wear or customized/personalized items, may not be eligible for return or refund due to hygiene or individualization reasons. We encourage you to review the product description or contact our customer service for further information.
  2. Timeframe:
    • You have a period of 7 days from the date of purchase or delivery to initiate a return or refund request.
    • Any requests made after this specified timeframe may not be accepted.
  3. Return Process:
    • To initiate a return or refund, please contact our customer service team via [support@koabear.net] to obtain a Return Authorization (RA) number.
    • The RA number must be clearly marked on the outside of the package when returning the item.
    • Ensure that the item is securely packaged to prevent any damage during transit.
  4. Return Methods:
    • You may have the option to return the item by mail or in person at one of our physical store locations. Please confirm the available return methods with our customer service team.
    • If you choose to return the item by mail, you may be responsible for the return shipping costs unless the return is due to a mistake on our part or a defective product.
  5. Refund Process:
    • Once we receive the returned item and verify its condition, we will process your refund.
    • Refunds will be issued in the original form of payment used for the purchase.
    • Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution.
  6. Exchanges:
    • If you would like to exchange the item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.
  7. Non-Refundable Items:
    • Certain items, such as gift cards, are non-refundable and cannot be returned.

We reserve the right to refuse a return or refund if the item does not meet the specified eligibility criteria or if the return process is not followed accordingly.

For any further assistance or inquiries regarding our Return and Refund Policy, please reach out to our customer service team.

Shipping returns

We strive to provide transparent and reasonable shipping costs for our customers. Our shipping fees are calculated based on several factors, including the destination, weight, and dimensions of the package. Here’s an overview of our shipping cost policy:

  1. Domestic Shipping:
    • For domestic orders within INDIA, we offer standard shipping options with varying rates based on the total order value or weight of the package.
    • We may provide free shipping promotions for orders that meet a certain minimum purchase threshold. Please check our website or promotional materials for any ongoing offers.
  2. International Shipping:
    • For international orders, shipping costs will vary depending on the destination country, package weight, and shipping method selected.
    • Please note that additional customs fees, duties, or taxes may be imposed by the destination country’s customs authorities. These charges are the responsibility of the customer and are not included in our shipping fees.
  3. Shipping Options:
    • We strive to offer multiple shipping options to cater to different customer preferences. These options may include standard shipping, express shipping, or expedited shipping.
    • The available shipping methods and associated costs will be displayed during the checkout process, allowing you to choose the option that best suits your needs.
  4. Return Shipping:
    • In case of returns or exchanges, the responsibility for return shipping costs may vary depending on the reason for the return.
    • If the return is due to a faulty or defective product or if you received the wrong item, we will cover the return shipping costs. We may provide a prepaid shipping label or arrange for a courier pickup.
    • For returns or exchanges due to a change of mind or size exchange, the customer is typically responsible for the return shipping costs. Please note that shipping fees for the original order are non-refundable.
  5. Shipping Cost Calculation:
    • Our shipping costs are calculated based on industry-standard rates, taking into account factors such as package weight, dimensions, and shipping distance.
    • The exact shipping cost for your order will be calculated and displayed during the checkout process before you finalize your purchase.

For any specific inquiries or further details regarding shipping costs, please feel free to contact our customer service team.

Need help?

Contact us at support@koabear.net for questions related to refunds and returns.

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